A marketing agency disguised its identity and did not have a functional unsubscribe system in its marketing emails. Additionally, a popular restaurant chain pretended its marketing was a ‘service message’ and a university used dark patterns in its cookies ‘consent’ mechanism.
Tag: cookie claims
A controller sent me a marketing email after I signed up for a free trial, but did not give me a choice about this when I signed up. Their cookie banner was also not user-friendly, with no Reject All button available on the first layer. After the controller essentially ignored my complaints, the ICO eventually upheld my complaints and told the controller to add a Reject All button (see their full outcome below). Is the ICO finally doing something about non-compliance with the cookie consent rules?